This was an unusual project in that the general manager of the restaurant wanted to have a document that was thorough, well written, yet sounded just like her. She really had a way with words and I didn’t want anything lost in translation. So, I sat with her for some time, recording the information as she gave it to me. Then when I wrote it, I made it a point to use her voice and choice of words. The result is a piece of internal communication unique to her business.